Frequently asked questions (FAQ)

General Questions

Yes, our company: “Taxi St Anton” have all the necessary licenses for transport of pasengers.

You will be picked up with a Volkswagen Caravelle 4×4 van. Because all customers have bulky luggage and ski equipment, it is easier to carry luggage and skis, snowboards, in a van trunk.

Yes. In the order form you will select the number of child seats you need. You also have to tell us the age of the children so that we know exactly what type of chair we are bringing.

Of course, you can also bring small animals and dogs, but they will need to have a special animal cage.

If you book the transfer online, our booking form will show you the distance in km and the estimated duration of the trip. If you book by email or phone, we will personally inform you of the duration of the trip.

It is preferable to arrive at the airport better a little earlier than too late.
We calculate the required time as follows:

1. Required time for the transfer to airport
2. Check-In time (2 hours)
3. Safety time (1 hour) in case of traffic jam, highway accident or bad weather conditions.

So for Zurich airport we will leave from St Anton 5 hours before takeoff. For Innsbruck 3 hours before take-off.

Questions on Booking

Very easy! Our taxi reservation, price request and contact Forms, make your transfer reservation very simple and easy. You can make a reservation in 1 minute. After we receive your reservation, we will communicate whether or not we can make this transfer as well as the price of the trip.

You can book a taxi with the booking form. You can also access the contact form for transfer questions. Or call +43 664 930 6626. All you have to do is enter all the necessary dates to book the taxi: departure date and time, departure and destination address, telephone number and your name. For departures from the airport we will also need the arrival dates of the plane.

We have not entered all the thousands of existing locations. Of course, we will also take you to destinations that are not listed in our booking form. Fill in the price request form and we will reply you as soon as possible and we will send you an offer for your transfer.

Yes, no problem, just call us or fill out the booking form. If we have vehicles available, we are happy to offer you last minute transfers.

Sometimes happens that incoming emails enter in the spam folder. Please check your spam folder. If you still can’t find our confirmation email, please call us.

No, the transfer is not valid. If you have not received any positive or negative response from us, it means that something has happened. We respond to all requests received. It may happen that in a busier week we will not have cars available and we will not be able to make a transfer, but we will always inform you. Please write us an email and ask us.

Yes of course! We also make transfers from other airports to any other locality not only to St Anton. If you do not find it in our booking system, use our price request form and we will send you an offer for your trip.

Questions on Payment

Prices are per vehicle, per one way transfer. When booking, be sure to select the number of passengers.

You will pay the transfer when you arrive at your destination. You can pay in cash or by credit card to the driver.

You will have to pay the transfer only in Euro. If you do not have a Euro with you, you can withdraw money from an ATM in Austria or pay by card directly to the driver. In Switzerland you can withdraw only Swiss Francs from the ATM.

All taxes are included in the transfer price. The price includes the first hour of waiting. Each additional hour of waiting at the airport are charged according to the price list.

Questions on Cancellation

If unfortunately you are unable to travel, or you miss a flight, please email us or call us to cancel your transfer. Canceling a taxi order is 24 hour before execution completely free. It can be done by email, by phone or via contact form.

Not, you do not have to pay for cancellations made more than 24 hours before the transfer.

At the airport

Our taxi driver will wait for you in the arrivals hall of the airport terminal, holding a sign with your name on it.

If you do not meet the driver, please call us immediately, our assistent will help you quickly. We will call the driver immediately and tell you what to do. You will also receive from us the phone number of the driver and if you want you can call him and set the meeting place.

Sometimes due to the weather conditions it happens that the flight is delayed. Your driver will watch the arrival of the flights on the display. He will wait for you until you reach the terminal.

If the flight arrives earlier and the driver is not at the terminal, you can call the driver and tell him. He will probably wait in the parking lot and will need 2-3 minutes to get to the terminal.

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